Our state-of-the art warehouse is located in Las Vegas, NV. We own and oversee every aspect of shipping and returns for the most exceptional customer service experience, including prompt, no-hassle, returns and exchanges.

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

You can place an order through our website or by calling our customer service team.

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

In general, we find that it's best to order your Strideo a half-size larger than your regular running shoe. Most of our returns are from people feeling too tight, especially with the new experience of a five-toe shoe. Strideo are made with one basic common foot pattern that is intended to fit most people of that shoe size. If you have a longer second toe, or baby toe, a half-size increase will help ensure that none of your toes feel cramped. Note: It is not necessary that every toe extends all the way into each toe box, but you don't want excess space either. Running shoes recommend some gap in front to prevent blisters, but Strideo don't promote blistering because toes are separated! Please take the time to use our fitting app underneath the size chart of each product. We are always happy to exchange your shoes for a different size, but taking some time at the outset to dial in your size is much easier.

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

We offer a 14-day return policy on most unused parts (exceptions may apply). You can find detailed return instructions and any exclusions on our Returns Policy page.

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.