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Common Questions About This Product

Find clear answers to the most common questions from our customers.

When will my Crate ship?

Due to high demand, some of our Signature Crates are backordered. Please see the “shipping information” section for the most up-to-date estimates of shipping dates by crate type. Customers will receive an email with tracking information once their crate has been fulfilled and shipped. Crates are delivered in the order they are purchased, secure yours now to ensure the earliest delivery. Please email [email protected] if you have questions.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Fable will replace, at no charge, products or parts of the Crate that prove defective because of improper material or workmanship, under normal use and maintenance.

Why is the Crate non-refundable?

We are unable to accept crate returns as we have no way of receiving large/furniture return shipments. Please keep in mind there may be minor imperfections or variations in the wood as with any piece of furniture. Before purchasing a Crate, it is important you ensure the Crate is a good fit for your dog’s size and behavior, as our Crate may not work for every dog. Please email us at [email protected] if you have any questions about the Crate.

Is the Crate a good fit for my dog?

If your dog enjoys a cozy spot of its own to relax in, it’d be a great fit! If your dog is a bit more rambunctious, a known chewer, and/or fearful of being crated - it may not be the best option for them.