FAQ

If you have a question that isn't listed below, please contact us.

Shipping

Incorrect address and undelivered parcels

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

How long does it take for an order to be shipped?

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

Order process

Does Forma offer VAT discount/deduct?

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

How long before I receive the exchange?

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

Do I pay for tax and duties outside of the EU?

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

How do I place an order?

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

Delivery

How do I return or exchange?

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

Can I change my order or address after the order has been placed?

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.

Do you ship to my country?

In case you ordered a parcel to the wrong address, please monitor the provided tracking information closely. Contact the carrier as soon as possible to check if redirection is available. Additionally, reach out to our customer service team, and we’ll do our best to assist you in finding a solution.