FAQs

We accept all major credit cards, including Visa, MasterCard, and American Express, as well as convenient digital payment options like PayPal and Apple Pay.

We process orders quickly to get them to you as fast as possible. If you need to change or cancel your order, please contact our support team within 30 minutes of placing it. Once the order has been processed or shipped, we are unable to make any changes.

Your payment will be processed immediately after you confirm your order at checkout. For credit cards, you may see a temporary authorization hold before the final charge is posted to your account.

Payments can be declined for several reasons, such as an incorrect card number, an expired card, insufficient funds, or a mismatch in the billing address. Please double-check your payment details or contact your bank/card issuer for more specific information. Alternatively, you can try using a different payment method.

Standard orders are typically processed and shipped within 1 to 2 business days. Once your package leaves our warehouse, you will receive a shipping confirmation email.

As soon as your order ships, we will send you a confirmation email containing a tracking number and a link. You can use that link to monitor your package's journey in real-time.

We offer a 30-day return policy from the date you receive your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Once approved, your refund will be processed back to your original payment method.

Igroteco offers a wide variety of eco-friendly, educational wooden toys. Their main product lines include wooden construction sets such as multi-piece building kits for houses, cottages, towers, and garages that interconnect without glue, alongside educational games like geometric sorting puzzles, mosaic sets, and balancing games. They also provide modular open-ended creative kits that allow children to design their own structures, inspiring spatial thinking and imagination.

Yes, absolutely. Safety is Igroteco's top priority. Their products are handcrafted from natural, durable woods, primarily beech and oak. The pieces are meticulously polished to have rounded corners and smooth surfaces, ensuring no splinters. Additionally, they use non-toxic, certified water-based paints and varnishes or leave the wood completely natural and chemical-free, making them 100% safe for kids and compliant with strict international toy safety standards.

Igroteco designs toys for various developmental stages, primarily catering to children from 2 to 12 years old and above. For ages 2 to 3, they offer simple geometric games, sorters, and basic building blocks to develop fine motor skills. For ages 5 to 6 and older, they provide advanced 4-in-1 building constructors and architectural sets that challenge logical thinking. Please note that due to small parts in certain building sets, some products carry a choking hazard warning and are strictly not suitable for children under 3 years.

Igroteco products are proudly handcrafted in Ukraine using sustainable practices. The manufacturing process involves selecting premium, solid hardwoods like oak and beech. The wood is precisely cut into interlocking components, thoroughly sanded and polished to remove any sharp edges, and either left raw or finished with safe, eco-friendly water-based coatings. The final products are thoroughly inspected to ensure they meet high-quality European safety regulations.