FAQ

If you have a question, need some help, or just want to share your thoughts, we want to hear from you!

Contact us

Payment

What credit cards do you accept?

We accept Visa, MasterCard and also American Express. You can also finalize your order with the Paypal Express and Apple Pay payment service.

Do you accept payment by Paypal or Apple Pay?

Yes, we accept PayPal and Apple Pay. You can choose your preferred payment method at checkout.

Delivery and Returns

What are the delivery times in France and Europe?

Orders in France arrive within 2–5 business days. European deliveries take around 5–10 business days.

How do I make an exchange/return?

You can request an exchange or return within 14 days after receiving your order. Items must be unused and in original condition.

Is it possible to have it delivered to a pick-up point? And in store?

Yes, you can choose delivery to a pick-up point when available. In-store pickup is also available at selected locations.